Client Care & Travel Support

Patients are provided a personal medical advisor, airport and hotel transfers, and guidance through medical visa documentation. Interpretation services and dietary accommodation, including halal and kosher meals, are also included. This logistical support is designed to reduce the practical stress of travel and stay, separate from the medical decisions made by the clinical team.

No. Personal advisor support, interpretation, dietary accommodation, and travel coordination are built into the patient care model rather than billed as separate add-ons. Optional upgrades, where applicable, are discussed upfront — see our pricing guide.

The team assists with the documentation side of a medical visa application — invitation letters and guidance on required paperwork — but the visa itself is issued by the relevant Indian embassy or consulate. See the medical visa process guide for the full checklist.

Yes. Accommodation is arranged for the patient and one companion in private, supervised rooms near the treatment facility — see our on-site facilities.

Halal and kosher meal options are available, along with chef-prepared meals suited to the treatment protocol and personal preference, at no additional cost.

Yes. Translation and interpretation support is offered in major languages, so consultations and day-to-day communication stay clear throughout your visit.

The travel help desk arranges airport pickup on arrival and drop-off at departure, plus hotel transfers and local travel for appointments, tests, and follow-up visits.

The personal medical advisor is a coordination point of contact managing scheduling, paperwork, and questions from first enquiry through recovery. The treating doctor is the senior specialist who makes clinical decisions. The two work together but aren't the same role — meet the full team.

24/7 medical assistance is available for continuous monitoring and emergency support during the treatment stay, not limited to standard clinic hours.

No. Client care and travel support is the baseline coordination every patient receives. VIP treatment is an optional, upgraded tier that adds priority scheduling, a named senior clinical team, and private accommodation on top of this baseline.

Domestic patients receive the same personal advisor, dedicated specialist, and dietary and accommodation support. Visa documentation and international flight coordination are specific to international patients. See domestic patient services.

Start with a free medical evaluation as early as possible; evaluations are typically reviewed within about 7 working days. Once a care plan and treatment date are confirmed, the travel help desk plans backward from that date for documentation, flights, and accommodation.

Requirements vary by country, but generally include a valid passport, a medical invitation letter from the treating facility, and supporting medical records. The team provides the invitation letter; see the medical visa process guide for the full checklist by country.

Delhi has direct international flight connections from many countries, established medical-tourism infrastructure, and English is widely spoken. The travel help desk and local transfers are designed to make the city easy to navigate for first-time visitors.

Yes. Structured post-treatment follow-up is available via tele-consultation, so progress can be monitored without a return trip to India for every check-in.

The travel help desk's primary focus is medical logistics — transfers, appointments, and accommodation — but the team can share general local guidance on request. This is informal assistance, not a tour-planning service.

Patients receive direct contact details for their personal medical advisor and the 24/7 emergency support line before treatment begins, so help is reachable at any hour during the stay.

Client care and travel support is included in treatment coordination rather than separately insurable. Because stem cell and exosome therapy is investigational in most jurisdictions, coverage for the treatment itself depends on the patient's insurer and policy — see the pricing guide for cost context.

They're related but distinct. This page covers logistics for international patients, while Exosome Therapy for Retinal Detachment is a condition-specific treatment page for patients dealing with vision loss from a detached retina; the clinical team can advise on how the two fit together.

This page focuses on logistics for international patients, not on any one condition. For retinal blood-vessel damage, often diabetes-related, see the dedicated Exosome Therapy for Retinopathy page.

It can be. Exosome Therapy for Diabetic Neuropathy is a separate regenerative option some patients researching nerve pain and numbness from diabetes look into alongside client care and travel support, assessed case-by-case during a free medical evaluation.

Some do. Patients reading about logistics for international patients sometimes also ask about Exosome Therapy for Muscular Dystrophy, since progressive muscle weakness is one area where exosome-based options are considered alongside standard protocols.

They're related but distinct. This page covers logistics for international patients, while Exosome Therapy for Osteoporosis is a condition-specific treatment page for patients dealing with low bone density and fracture risk; the clinical team can advise on how the two fit together.

This page focuses on logistics for international patients, not on any one condition. For tremor, rigidity, and movement symptoms, see the dedicated Exosome Therapy for Parkinson’s Disease page.

It can be. Exosome Therapy for Rheumatoid Arthritis is a separate regenerative option some patients researching autoimmune joint inflammation look into alongside client care and travel support, assessed case-by-case during a free medical evaluation.

Some do. Patients reading about logistics for international patients sometimes also ask about Exosome Therapy for Sciatic Nerve Injury & Sciatica, since sciatic nerve pain radiating down the leg is one area where exosome-based options are considered alongside standard protocols.

They're related but distinct. This page covers logistics for international patients, while Exosome Therapy for Shoulder Injury is a condition-specific treatment page for patients dealing with rotator cuff and shoulder joint damage; the clinical team can advise on how the two fit together.

This page focuses on logistics for international patients, not on any one condition. For loss of motor or sensory function after cord damage, see the dedicated Exosome Therapy for Spinal Cord Injury page.

It can be. Exosome Therapy for Spinal Muscular Atrophy is a separate regenerative option some patients researching motor-neuron loss and progressive weakness in SMA look into alongside client care and travel support, assessed case-by-case during a free medical evaluation.

Some do. Patients reading about logistics for international patients sometimes also ask about Exosome Therapy for Sports Injuries, since soft-tissue and joint injuries from athletic activity is one area where exosome-based options are considered alongside standard protocols.

They're related but distinct. This page covers logistics for international patients, while Exosome Therapy for Systemic Lupus is a condition-specific treatment page for patients dealing with autoimmune inflammation affecting multiple organs; the clinical team can advise on how the two fit together.

This page focuses on logistics for international patients, not on any one condition. For slow-healing or chronic wounds, see the dedicated Exosome Therapy for Wound Healing page.